Shipping policy

ALABASTER CABIN - SHIPPING & LOGISTICS POLICY

SECTION 1: Order Handling, Processing & Tracking

  1. Processing Window: All orders are subject to a processing, inventory verification, and supplier-hand-off window of one to seven (1–7) business days (excluding weekends and holidays). This time is distinct from actual shipping transit.

  2. Tracking Updates: While order data is transmitted instantly to our fulfillment network, tracking generation depends on individual origin facilities and carriers. A status notification with a tracking number will be emailed upon physical dispatch. Due to our distributed logistics, tracking activation may experience delays until the parcel reaches a major transit terminal.

SECTION 2: Delivery Timelines & Compliance

  1. Operational Window: Alabaster Cabin aims to deliver orders within seven (7) to twenty-one (21) business days from the date of dispatch. This range accounts for logistics variables, including customs and carrier transit times.

  2. Commitment to Compliance: If an unforeseen logistics delay causes us to exceed our delivery estimates, we are committed to finding a resolution. In accordance with FTC Mail, Internet, or Telephone Order Merchandise Rule standards, we will notify you of delays and provide the option to maintain the order or cancel for a full refund.

  3. Non-Binding Estimates: Delivery speed estimates are promotional and non-binding. They do not constitute a contractual guarantee of arrival by a specific date.

SECTION 3: Decentralized Logistics & Partial Shipments

  1. Inventory Sourcing: We utilize a global network of suppliers. Consequently, multi-item orders may be sourced from separate locations and shipped in independent packages, which may arrive at different times.

  2. Isolated Tracking: Each shipment generates unique tracking information transmitted upon dispatch.

  3. Resolution for Missing Items: The arrival of a partial order does not constitute a fulfillment failure. We kindly request that you allow the full delivery window to pass before inquiring about missing items, as remaining components may still be in transit.

SECTION 4: Logistics Pricing & Address Integrity

  1. Dynamic Pricing: We reserve the right to structure shipping fees based on order value, weight, or origin.

  2. Promotional Shipping: Free shipping thresholds are calculated on the net order subtotal after discounts and before taxes. If modifications reduce the subtotal below the threshold, standard shipping fees will be applied.

  3. Non-Refundability: Once an order enters the fulfillment process, shipping and handling fees are considered expended and are non-refundable.

  4. Address Liability: Customers are responsible for providing an accurate shipping address at checkout. We are not liable for misdelivered or lost items due to address errors. Customers are responsible for any costs incurred—including carrier return fees or re-shipping costs—due to incorrect address information.

SECTION 5: Risk of Loss

  1. Delivery Confirmation: Per standard commercial practices, the risk of loss passes to the buyer upon confirmation of delivery by the carrier. The carrier’s tracking data shall serve as the official record of delivery. If a package is marked "Delivered" but is not received, we encourage customers to monitor tracking closely, contact the carrier, or consult local law enforcement, as we are unable to issue refunds for verified deliveries.