Refund policy

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ALABASTER CABIN - RETURN & REFUND POLICY

SECTION 1: Standard 30-Day Return Window

1. Eligibility Requirements: We offer a 30-day return window, meaning you have thirty (30) days after the physical delivery of your item to request a voluntary return. To qualify for a return, the merchandise must be in its exact original, delivered condition: completely unused, uninstalled, unassembled, and securely packed inside all original packaging (including all protective foam, crating, or pallets). A valid receipt or proof of purchase is required.

2. Initiating a Return: To begin a return, please contact us at crittercabincomunications@gmail.com. If your return request is approved, we will issue a Return Merchandise Authorization (RMA) along with detailed instructions on where and how to securely ship your package. Items returned to us without a prior authorized RMA will not be accepted.

3. Fulfillment Logistics & Return Fees: Because we utilize a distributed logistical network to offer our home fixtures and furnishings, all returns are processed in alignment with our network fulfillment centers. For buyer’s remorse returns (such as changing your mind, selecting the incorrect size or color, or items not fitting your physical space), the buyer is solely responsible for arranging and paying all return shipping, specialized freight, or crating costs.

SECTION 2: Defective, Damaged, or Incorrect Items

1. Inspection Notice: Please inspect your shipment thoroughly upon arrival. Because our catalog includes fragile home accessories, furniture, and heavy fixtures, we kindly ask that you report any manufacturing defects, transit damage, or incorrect items to crittercabincomunications@gmail.com within forty-eight (48) hours of the carrier's delivery timestamp.

2. Required Documentation: To process an immediate resolution, your email must include your order number along with clear, unaltered photographic evidence of the reported defect, as well as the exterior condition of the shipping packaging. In compliance with commercial standards, Alabaster Cabin will remain fully liable for confirmed transit damage or defects and will provide a complimentary replacement or a full refund to your original payment method at no cost to you. While we request timely reporting to secure carrier insurance claims, we remain fully committed to honoring your consumer rights for verified product issues.

SECTION 3: Final Sale and Non-Returnable Items

1. Exclusions: Certain categories of merchandise cannot be returned under any circumstances. This includes custom-made items (such as special orders, custom fabric selections, or personalized items) and any product that has been partially or fully assembled, wired, or installed. We also cannot accept returns for hazardous materials, flammable liquids, or gases. Items explicitly marked as "Final Sale" or "Clearance" at checkout, as well as digital gift cards, are strictly non-returnable and non-refundable.

SECTION 4: International & European Union Rights

1. EU 14-Day Cooling-Off Period: Notwithstanding our standard terms, merchandise shipped to consumers residing within the European Union carries a statutory right to cancel or return the order within fourteen (14) days of delivery for any reason. To exercise this right, items must be uninstalled, unassembled, and securely packed in their original retail packaging. Alabaster Cabin reserves the right to reduce the refund amount to reflect any diminished value of the goods resulting from unnecessary handling or partial assembly.

SECTION 5: Processing & Refunds

1. Inspection and Approval: Once your return package is received and verified by our fulfillment hub, we will notify you via email regarding the approval status of your refund.

2. Refund Timeline: If approved, your refund will be automatically processed back to your original payment method within ten (10) business days. Please note that credit card companies and banking institutions may require additional processing time to post the transaction to your statement. If more than fifteen (15) business days have passed since your return approval confirmation, please contact us at crittercabincomunications@gmail.com.

SECTION 6: Policy Integrity and Abuse Prevention

1. Fraud Monitoring: Alabaster Cabin strictly monitors return frequencies and data patterns to protect our infrastructure against bad-faith activities, organized fraud, or cyclical return abuse. We reserve the right to decline return requests or deactivate consumer accounts where verified patterns of fraudulent activity or unauthorized item substitutions are documented. This policy is governed and administered in accordance with applicable state and federal guidelines.